What data do we collect and why?
Data is obtained directly from registering with Forest Veterinary Clinic – this may be face to face, on the telephone, via email or using online registration.
When you register your pet with Forest Veterinary Clinic we will ask for personal data to allow us to provide you with veterinary services. These services include, but are not limited to, professional advice, diagnosis, treatment and preventative care for your animals. A minimal amount of personal data is also required to allow purchase of prescription medications.
The registered owner will be asked to provide a name, address and contact details. With permission from the owner, the practice may contact any previous veterinary surgery in order to obtain clinical history for registered animals. This is necessary to ensure continuity of care. Likewise, if a client no longer wishes to use our services for whatever reason, with their consent, we will send clinical history to their chosen veterinary practice. The client may request that all personal data is deleted.
How is your data used? – Legitimate interests
Reminders for vaccinations or medications
· External laboratories – for the purpose of laboratory tests
The name of the client is supplied in order to identify the sample being analysed. Contractual arrangement.
· Veterinary referrals
With consent of the client, the referral hospital is provided with a clinical history, this will include name, address and contact information of the client.
· Second opinions / Change of practice
With consent of the client, another practice may be provided with a clinical history, this will include name, address and contact information of the client.
· Insurance companies
Under direction and consent of the client, clinical history including name, address and contact details of the client may be shared with an insurance company for the purpose of claiming veterinary fees.
· Microchip companies
Client name, address and contact numbers are shared for identification purposes in order to find the owner of lost / unidentified animals.
What are your data protection rights?
Forest Veterinary Clinic would like to make sure you are fully aware of all of your data protection rights. Every client is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Forest Veterinary Clinic correct any information you believe is inaccurate.
The right to erasure – You have the right to request that Forest Veterinary Clinic erase your personal data, under certain conditions.
The right to restrict / object to processing – You have the right to request that Forest Veterinary Clinic restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Forest Veterinary Clinic transfer the data that we have collected to another veterinary practice, or directly to you, under certain conditions.
Right to judicial review – in the event that Forest Veterinary Clinic refuses your request for access, we will provide you with a reason.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: firstname.lastname@example.org
Call us at: 01425 652221 / 01425 461462
Or write to us: Forest Veterinary Clinic, 7 Park Road, Fordingbridge, Hampshire, SP6 1EQ
If you are still not happy with how your personal data is being processed by Forest Veterinary Clinic or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office by calling 0303 123 1113.